FAQ

Frequently Asked Questions (FAQ)

What types of products does Maxitofy offer?

Maxitofy brings you a curated selection of innovative and functional products designed to enhance modern living.

Our range includes smart home and lifestyle gadgets, compact devices that blend technology with daily convenience, and ergonomic accessories that improve your routine.

From multi‑solution coolers and humidifiers to intelligent pet care items, every product reflects practicality, design, and thoughtful innovation.

How do you guarantee product quality?

Quality is at the heart of Maxitofy.

Each item goes through a careful selection and testing process to meet our standards for durability, performance, and high usability.

We constantly listen to user feedback to refine our catalog, ensuring that every Maxitofy purchase represents reliability and real value.

What is your return policy?

You may return your order within 30 days of receiving it.

To be eligible, products must remain unused, in their original condition, and include all packaging, tags, and proof of purchase.

Our goal is to make shopping absolutely risk‑free.

How can I start a return?

Simply contact our support team via info@maxitofy.com.

Once your request is approved, we will send you a return shipping label and precise instructions on how to send the product back safely.

Please note that unauthorized returns cannot be accepted.

Which items are non‑returnable?

Certain categories cannot be returned, including:

• Perishable items
• Customized or personalized goods
• Personal care products
• Hazardous materials, flammable liquids, or gases

If you’re uncertain about an item’s eligibility, reach out to us before submitting a request — we’ll gladly help.

What should I do if my item arrives damaged or defective?

Inspect your order upon receipt and contact us immediately via email.

Our team will assess the issue and arrange replacement, repair, or refund as quickly as possible to restore your satisfaction.

Can I exchange an item?

Yes, exchanges are available.

The fastest way is to return the original item and, once accepted, place a new order. This ensures prompt processing and correct replacement every time.

Do you offer international shipping?

Absolutely. Maxitofy ships worldwide.

Please consult our Shipping Policy for details about international rates, estimated delivery times, and potential customs or import fees based on your location.

What payment options do you provide?

Maxitofy supports secure and flexible payment methods, including:

• Major credit and debit cards
• PayPal
• Regional payment gateways based on location

For an up‑to‑date list of available options, check the checkout page at maxitofy.com.

If I’m located in the European Union, what rights do I have?

EU customers have the right to cancel or return their order within 14 days of receipt, for any reason.

All returned items must be unused, in original packaging, and accompanied by a valid proof of purchase.

How can I get in touch with Maxitofy support?

For questions, returns, or assistance, contact info@maxitofy.com.

Our support team is dedicated to providing fast, professional, and friendly service, ensuring smooth communication and total peace of mind throughout your shopping experience.